![]() Still on vacation? You can request DHL to hold your delivery for up to 30 calendar days for you. To collect your parcel from a DHL Service Point you’ll need to bring two forms of ID: Please note that if the parcel is not collected within this timeframe, it’ll be sent back to the DHL depot. ![]() They’ll then contact you to let you know when it’s ready to collect and how long you have to pick up your delivery. If you won’t be in for your delivery, you can choose to pick this up from DHL Service Point.ĭHL ODD will show you the nearest DHL Service Points to you, so you can select which one works best for you. ![]() Please note that if you select this option, REPRESENT and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered. Request for your order to be left with your neighbour by providing DHL with their house number and any further instructions. Please note that if you choose to remove this, REPRESENT cannot be held responsible for any loss or damage that may occur once your order has been delivered. If you’d prefer not to sign for your delivery, you can remove the signature requirement. Where available, you’ll also be able to select a timed window to receive your order. If your estimated delivery date doesn’t suit, you have the option to select another date within 5 working days. Here’s a few options you can select to customise your delivery: All you need is your tracking (shipment waybill) number. If ODD is available in your location, this message will also contain a link to the ODD site. Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. Whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you. Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). For International country specific shipping information, please visit our shipping page - HERE. ![]()
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